Healthcare Satisfaction Index (HSI) is a healthcare satisfaction system that is designed to meet the needs of healthcare providers looking for greater flexibility and internal control in their patient, employee and physician satisfaction activities. In HSI, you are able to build your own customized surveys, swap out questions as opportunities to gain new information present, cost-effectively print written tools, enter your data real-time, benchmark key measures of patient satisfaction and retrieve customized reports when it is convenient for you. It allows a provider to manage and monitor all satisfaction activities for internal and external customers within one integrated system.
When the patient experience is concluded and the perception of improved health or harm exists, the sense of let down and violation that evolves can be very damaging. This damage can be profound and far reaching when the outcome is harm as it involves a serious violation of a special trust. Once trust is damaged, it requires significant effort to fix it and in some cases is irreparable. An effective patient satisfaction system allows for the timely identification of negative perceptions that may have not come to light during the patient/provider encounter.
Building customized surveys and reports to better understand patient perception and respond to those perceptions in a timely manner is as easy as a few simple keystrokes. To change or add questions over time, it is as easy as adding or removing checkmarks. This tool makes it easy to create special surveys for special functions such as health fairs and specialty services. Report generation is as easy as picking the characteristics of interest and clicking generate.
Patient Satisfaction Blog
The debate over qualitative versus quantitative data is heating up in health care as providers look for ways to effectively measure and manage patient satisfaction in an increasingly competitive market place. The answer doesn’t live in choosing one or the other. It is found in learning how to marry the benefits of each in a [...]
Effective measurement of patient satisfaction is much more than just sending out surveys and aggregating results. When effectively woven into a quality program, it allows a provider a final opportunity to connect with the patient, determine what would foster patient loyalty in the future and catch those issues that have angered patients but slipped through [...]
Providers that manage patient satisfaction measurement as one more form of soft quality in today’s environment choose to increase their risk of ending up as a casualty along the highway to health care’s future. An activity falls into the category of “soft quality” when its design and implementation creates the perception of action without it [...]
The impact of a patient satisfaction measurement system is influenced by how important it is perceived to be by the patient.
An effective patient satisfaction system works to be responsive to the four major consumer groups.
An effective patient satisfaction system helps an organization to better understand those patient value propositions that are most important to the consumers of health care services.
An effective patient satisfaction system is proactively aligned with the changing needs and dynamics of the patient relationship.
Always build your surveys to support achieving the Ten Commandments of Patient Care.
Quality begins on the inside... and then works its way out. -- Bob Moawad
Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves. -- Dale Carnegie
Aim at perfection in everything, though in most things it is unattainable. However, they who aim at it, and persevere, will come much nearer to it than those whose laziness and despondency make them give it up as unattainable. -- Lord Chesterfield
Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results. -- Andrew Carnegie
Change does not change tradition. It strengthens it. Change is a challenge and an opportunity; not a threat. -- Prince Phillip of England
