In partnership with Arbor Associates and the Illinois Critical Access Hospital Network, we are now able to offer timely HCAHPS/HHCAHPS reports which allows for complete satisfaction inside one system.
HCAHPS
- HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems.
- The purpose of HCAHPS is to uniformly measure and publicly report patients' perspectives on their inpatient care.
- The target for the statistical precision of the publicly reported hospital ratings is based on a reliability criterion which means hospitals must obtain at least 300 completed HCAHPS surveys over each 12-month reporting period.
- Small hospital that are unable to reach the target of 300 completes in a 12-month reporting period should sample ALL eligible discharges.
- Small hospital that are unable to reach the target of 300 completes in a 12-month reporting period should sample ALL eligible discharges.
Click here to view the HCAHPS Survey
Click here to learn more about HCAHPS
HHCAHPS
- HHCAHPS stands for Home Healthcare Consumer Assessment of Healthcare Providers and Systems.
- The purpose of HHCAHPS is to provide information about clinical measures to consumers and to the public. They also seek to provide information to consumers about patients' perception of the care they receive from Medicare-certified home health agencies (HHAs).
- The target for the statistical precision of Home Health Care CAHPS Survey results that will be publicly reported is based on a reliability criterion. This means for statistical precision, a target minimum of 300 completed Home Health Care CAHPS Surveys has been set for each HHA over each 12-month reporting period. For cases where the HHA is too small to achieve 300 completed surveys, a full census of eligible patients should be surveyed.
Patient Satisfaction Blog
The debate over qualitative versus quantitative data is heating up in health care as providers look for ways to effectively measure and manage patient satisfaction in an increasingly competitive market place. The answer doesn’t live in choosing one or the other. It is found in learning how to marry the benefits of each in a [...]
Effective measurement of patient satisfaction is much more than just sending out surveys and aggregating results. When effectively woven into a quality program, it allows a provider a final opportunity to connect with the patient, determine what would foster patient loyalty in the future and catch those issues that have angered patients but slipped through [...]
Providers that manage patient satisfaction measurement as one more form of soft quality in today’s environment choose to increase their risk of ending up as a casualty along the highway to health care’s future. An activity falls into the category of “soft quality” when its design and implementation creates the perception of action without it [...]
The impact of a patient satisfaction measurement system is influenced by how important it is perceived to be by the patient.
An effective patient satisfaction system works to be responsive to the four major consumer groups.
An effective patient satisfaction system helps an organization to better understand those patient value propositions that are most important to the consumers of health care services.
An effective patient satisfaction system is proactively aligned with the changing needs and dynamics of the patient relationship.
Always build your surveys to support achieving the Ten Commandments of Patient Care.
Quality begins on the inside... and then works its way out. -- Bob Moawad
Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves. -- Dale Carnegie
Aim at perfection in everything, though in most things it is unattainable. However, they who aim at it, and persevere, will come much nearer to it than those whose laziness and despondency make them give it up as unattainable. -- Lord Chesterfield
Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results. -- Andrew Carnegie
Change does not change tradition. It strengthens it. Change is a challenge and an opportunity; not a threat. -- Prince Phillip of England
